Questions
Short answers on orders, the kits and the rules.
Orders
Can I order now?
Not yet. Kits show Price TBC until prices are final. Join the list on any kit and we'll email you when ordering opens.
How will I pay?
By card on our secure checkout. We never see your card details.
Can I cancel?
Yes. Any time before dispatch for a full refund, and within 14 days of delivery. If you change your mind after delivery, you pay to send the kit back unless it's faulty.
Do you deliver outside the North East?
Yes, anywhere in England, Scotland and Wales. See delivery.
Can I collect?
No. We're delivery only.
Kits
What's in a kit?
Panels, a microinverter, a stand or frame and a 4m cable with a fitted UK plug. Ballast isn't included.
How much power goes into my home?
Up to 800W (799VA) at any moment while the sun's on the panels. Your home uses it before anything comes from the grid.
Which kit should I get?
The one that fits your sunny space. The kit finder filters by space, mount and panels.
Is there an app?
Yes. The microinverter connects by Wi-Fi and Bluetooth to an app that shows what the kit is making.
Do you sell accessories or bundles?
They're coming soon. You don't need any to get started.
Does it work in a power cut?
No. It switches off when the grid goes off, to keep people working on the network safe.
Rules
Do I need an electrician?
Not to set the kit up. You need a weatherproof outdoor socket within the 4m cable and modern RCD protection in your fuse box. If you don't have those, an electrician can fit or check them. Kits with more than 960W of panels (the Plus 1030W and Max 1260W) should have a professional check of the electrics either way.
Do I have to register it?
Yes, free at myplugin.solar before you first use it. The North East's network operator is Northern Powergrid.
Can I have two kits?
No. It's one kit per household.
Can I use it with a home battery?
No, never.
Can it go on a balcony?
No. These kits aren't for balconies.
Can a kit go on my house wall?
Wall or ground kits can, after a professional assessment. The maker requires one before any wall, flat-roof or raised install. Ground kits stay on the ground.
I rent. Can I have one?
Get written permission from your landlord first. The same goes if you're leasehold or in a managed building.
Do I tell my insurer?
Yes, before you set the kit up.
Can I use an extension lead?
No. The 4m cable goes straight into the outdoor socket, with no extension leads, reels or adaptors.
Where can't kits be used?
Northern Ireland, the Isle of Man and the Channel Islands.